COVID-19 Technology Resources

This webpage provides an overview of some of the tools that can be used by MICA employees to effectively telework and maintain their department responsibilities, as well as information about Zoom training and support.


Employees and managers should maintain open and healthy communication lines to ensure MICA operations and departmental functions and commitments are met per the guidance in the March 12 campus memo. email

All MICA staff, faculty and students have an email account.

Google Apps for Education

Google Calendar

An easy way to schedule meetings is to set your calendar to free/busy so that your colleagues can view your calendar and set up meeting times with you.

Google Drive

Docs, Sheets, Pages and more are available for individual and team use.

Google Hangouts Meet

A quick way to embed videoconferencing in a meeting, you can “add videoconferencing” easily when setting up a meeting in Calendar. Here is a Hangouts Meet cheat sheet.


It is vital that MICA employees have Duo set up to use the Duo app or to have Duo call a non-MICA phone number in order to telework from a non-MICA location. Please be aware that the app is the most efficient and cost-effective and the use of the app is free. Using the telephone function (mobile or landline) has a cost for MICA each time a call is made.


Use Workday for HR, Finance, Time and Absence functions as usual. The Workday Resource web site is a valuable tool!


MICA’s preferred video-conferencing tool, Zoom, can be used for live video, audio and screen sharing to include documents, presentations and more. A free Basic account, which allows one-on-one meetings of any length and group meetings of up to 40 minutes in length, may meet your needs. Additional features of Zoom include chat during the meeting, use of virtual whiteboards and more. If you feel that you require a paid Zoom Pro account which provides for hosting group meetings of up to 2-300 individuals, please contact your manager and area vice president/vice provost to request a Zoom Pro Account. A video tutorial is available through LinkedIn Learning and Zoom has a robust support area that allows users to self-start and learn the tool.


Used by some MICA departments and projects to create team-based chats and sharing, Slack can be a valuable tool to contact team members. Please consult with your team and manager.

VPN Access

VPN Access is used by staff who need to access shared drives. Please consult with your manager if your job responsibilities require VPN access and contact for support and instructions.

Zoom Training and Support

The following are links to some of the most common questions users come across:

Free Training

  • Zoom Video Tutorials
  • Weekly Zoom Meetings and Webinar Training

User Support

Zoom Help Center

24/7 Customer Support Phone/Chat Live/Ticket

Zoom Account Types

MICA Zoom Pro vs. Basic Accounts Video


MICA Zoom Scheduling a Meeting Video