Help Desk

We provide assistance related to accounts, computers, network connectivity, or any other technological requests.

Help Desk staff is a great contact no matter what the technical issue or question may be. Please use a MICA account when requesting technical assistance.  We suggest creating a service ticket if you have a MICA login. 

Help Desk  is best reached at the following:

Any messages left for the Help Desk staff should include as much information about the issue as possible to discuss the issue further--provide any supporting screenshots if possible. Any requests that are troubleshooted, then escalated to a higher-level technician will be addressed at the technician's earliest availability. 

Hours of operation:

Day Time
Monday 8:30 a.m. - 4:30 p.m.
Tuesday 8:30 a.m. - 4:30 p.m.
Wednesday 8:30 a.m. - 4:30 p.m.
Thursday 8:30 a.m. - 4:30 p.m.
Friday 8:30 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed

* Please note that the Help Desk staff is scheduled for a lunch break at 12 p.m. - 1 p.m. daily.  Help Desk adheres to the academic calendar for national & school holidays.

Create a Service Ticket

We want to provide swift assistance for any account, network, and technology requests. Detail anything we should know about difficulties you are facing below.

Classroom AV Support

Any audio/visual classroom technology inquires should be directed to AV Services (410/225-2301).

There are humans behind this technology and we're here to help.

Technology Services


Art Tech Center 1208 W Mount Royal Ave Second Floor Baltimore, MD 21217