Help Desk

We provide assistance related to accounts, computers, network connectivity, or any other technological requests.

Help Desk staff is comprised of highly qualified technicians, so it is a great contact no matter what the technical issue or question may be. Please use a MICA account when requesting technical assistance--

Help Desk  is best reached at the following:

Any messages left for the Help Desk staff should include as much information about the issue as possible to discuss the issue further. Provide screenshots if necessary.

Hours of operation:

Day Time
Monday 8:30 a.m. - 4:30 p.m.
Tuesday 8:30 a.m. - 4:30 p.m.
Wednesday 8:30 a.m. - 4:30 p.m.
Thursday 8:30 a.m. - 4:30 p.m.
Friday 8:30 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed

* Please note that the Help Desk staff is scheduled for a lunch break at 12 p.m. - 1 p.m. daily.  Help Desk adheres to the academic calendar for national & school holidays.

The office for the Help Desk is located on the 2nd floor of Art Tech Center (1208 W. Mount Royal Avenue).


Create a Service Ticket

We want to provide swift assistance for any account, network, and technology requests. Detail anything we should know about difficulties you are facing below.

Classroom AV Support

Any audio/visual classroom technology inquires should be directed to AV Services (410/225-2301).

There are humans behind this technology and we're here to help.

Division of Technology


Bunting Center 1401 W Mount Royal Ave 3rd Floor Baltimore, MD 21217