Help Desk staff is a great contact no matter what the technical issue or question may be. Please use a MICA account when requesting technical assistance. We suggest creating a service ticket if you have a MICA login.
Help Desk is best reached at the following:
Any messages left for the Help Desk staff should include as much information about the issue as possible to discuss the issue further--provide any supporting screenshots if possible. Any requests that are troubleshooted, then escalated to a higher-level technician will be addressed at the technician's earliest availability.
Hours of operation:
|Monday||8:30 a.m. - 4:30 p.m.|
|Tuesday||8:30 a.m. - 4:30 p.m.|
|Wednesday||8:30 a.m. - 4:30 p.m.|
|Thursday||8:30 a.m. - 4:30 p.m.|
|Friday||8:30 a.m. - 4:30 p.m.|
* Please note that the Help Desk staff is scheduled for a lunch break at 12 p.m. - 1 p.m. daily. Help Desk adheres to the academic calendar for national & school holidays.
We want to provide swift assistance for any account, network, and technology requests. Detail anything we should know about difficulties you are facing below.
Any audio/visual classroom technology inquires should be directed to AV Services (410/225-2301).