Papercut 

MICA community members are allocated a predetermined credit for printing at the beginning of each semester.  In the event that you use up your allocation, your Flex account can be used to supplement printing costs.  PaperCut will automatically transfer funds from your Flex account if you have an available balance.

Your current printing balance, print history, transaction logs, and printer costs can be checked at https://papercut.mica.edu

In most cases, PaperCut can automatically issue refunds for common print issues such as print jobs being partially printed or being cancelled at the printer. If your failed print was not automatically refunded, you may request a refund via a helpdesk ticket.

Refunds can be issued if an error occurred during printing due to the following reasons

• Printer malfunction - including, but not limited to streaking, paper jams, low toner, etc

Refunds must be requested within 1 business day of printing and require proof of the misprint. 

Refunds will NOT be issued for the following reasons:

• Unused balance

• Printing an incorrect file
• Sending multiple copies of a document
• Sending the same document to multiple printers
• Sending incorrect page counts (or page ranges)
• Formatting issues not caused by a system or printer malfunction (font, font size, spacing, duplex, landscape vs portrait, or other user errors that should be corrected during review of your document priorto printing)
• Uncollected prints.  Print jobs begin processing as soon as they are sent and in the order in which they are sent.  It is your responsibility to collect them after they are printed.
• Prints made by another person on your account.*
• Users found printing on personal paper or attempting to print on paper not supplied by the College.

*It is your responsibility to secure your own account.  Never share your account information with another person, or leave your account unattended.