Facilities Management is charged with the stewardship responsibility for maintenance and operations of the real property assets of the College. Cost-effective solutions, foresighted planning, customer-focused support, and sustainable approaches are the objectives of our facilities programs.
The Department is responsible for maintaining 34 buildings and over 1 million square feet of built space. Our primary service areas include: building maintenance and repair; environmental health and safety; janitorial services; grounds care; dormitory and faculty housing maintenance and repair; recycling and waste management; heating and cooling plant operations; minor construction and alterations; engineering services; and facility support contracts.
Generally, work is initiated from Facilities Management by submitting a request for work. Each request for work is issued a priority. The guidelines used to determine the work request priority is as follows:
Priority #1: Emergency
Emergencies will be corrected immediately. Emergencies are situations which pose an immediate threat to personal health or safety, or that threaten major damage to buildings, equipment, or other property. Emergencies should be called in to Facilities Management at x 2317, or to the Campus Safety 24-hour dispatch desk after hours x 410-225-2245. In addition, the emergencies should be followed up by a work order request.
The following issues are among those classified as emergencies:
• Smoke or natural gas smells
• Hazardous material spills
• Loss of water in residence halls, townhomes, or cafeteria
• Exposed live electrical wires
• Major water leaks
• Compromised security of buildings
• Power outage in occupied buildings
• Stopped up shower or sink in townhomes or residence halls
• Clogged and overflowing toilet
• Situations that interfere with building entrance or egress
• Inoperable cool or heat systems in residence halls
• Fire or smoke damage to a building
• Inoperable elevator (unless the building has more than one elevator)
• Shattered windows
Priority #2: Same Day Service - Essential Support
This refers to a failure that impairs a system or component but does not render it inoperative. This work will normally be accomplished within 24 hours. These are urgent conditions that impair the use of a facility, pose a potential threat of personal injury, might cause equipment damage if not addressed, can cause a loss of research or work product, or can cause a serious disruption of campus operations.
Priority #3: Ten-Day Service
This service is considered a higher priority routine work. All routine work is scheduled depending on the availability of the Technicians and materials involved. Our objective is to complete the request in 10 working days. This priority also includes alterations or additions required for functions, or reorganization (e.g., new office, office moves), as well as moving objects from one location to another and setting up for events
Types of Services
Basic operational services are services for which Facilities Management receives a budget allocation, and are in direct support of educational activities. These services include custodial services, building repairs, a preventive maintenance program, utilities, refuse collection, grounds maintenance, energy conservation programs, audits and assessments, facilities support contracts, and minor construction
Who Can Make A Work Request
Any member of the MICA community may make a work request, but department chairpersons or their designee, administrative assistants, shop technicians, and students, are more likely to contact the Work Management Center. This approach has been found to be effective in cases where the requesting department must pay for the service. In these cases, the person making the request must have the authority to expend funds to pay for the requested service.
AFTER-HOURS CONTACT ON DUTY
Trouble calls after normal working hours should be directed to Campus Safety (410) 225-2245 or 3333.
During a normal work week, Facilities Management provides onsite coverage from 7:00 A.M. until 9:00 PM. After 9:00 PM, and on weekends, the Contact on Duty is available for emergencies only. We strive for a 2-hour response time for emergencies whenever possible.
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This page was last updated on 12/29/2016.