Beginning on 1 June, 2010, the Maintenance Connection work order management system will replace the WebTMA system that has been in use for several years at MICA. The new Maintenance Connection system is very user friendly and will allow you to track the progress of your work requests. You will also receive updates on the status. In order to be able to log-on to the new system, please follow the instructions below to get connected initially:
- Go to maintenance connection web site (https://my.maintenanceconnection.com/mcv18/online/mc_login.htm)
- Use the following login credentials:
a. Member ID: "mica student" (without quotes)
b. Password: "student" (without quotes) - Fill out as many form elements as you can with the information you know.
a. Select "RESIDENCE LIFE" for the department
b. The "Location/Asset" should be as specific as possible
c. In the "Short Description" box describe the problem as specifically as possible describing the exact problem including apartment number, building name, and bedroom letter (if necessary). - Click "Submit"
Before submitting a work order please note the following:
- Confer with roommates to decide who will submit the request to avoid duplicate requests.
- The boxes indicating who you are, your phone contact, and especially your email for confirmation of acceptance have to be be filled out. You will not be able to submit the work order if this information is not filled out.
- Include all pertinent information in the large highlighted "Short Description" text box (Who, What, Where, When, and Why).
- Please be as complete and descriptive as possible. Proofread to avoid confusion and so the work order can be completed as efficiently as possible. Work orders containing inappropriate language will not be honored. Please be patient and do not resend the same work order.
Emergency Work Orders
Please keep in mind that the Maintenance Connection system is for all NON-EMERGENCY requests only. For requests such as power outages, temperature control, immediate hazards, flooding, or anything that prevents the function of your apartment, please contact your appropriate Front Desk:
Commons: 410.462.7500
Meyerhoff: 443.552.1600
Gateway/Mount Royal: 410.225.5286
Checking the Status of a Work Order
Anyone who submits a request can log on later to check status of that request or work order. After logging on to the request page, there are small tabs at top of page. Click on status tab. Enter your request number or work order number in the appropriate window for a status report.
Work orders will be completed first by order of urgency and second by order recieved. Work orders will be addressed within three days of submission, however large work loads and higher priority work orders may cause this time period to be extended.
If you have any questions about the work order system, please email pbobbitt@mica.edu for assistance
Submit a Work Order Request
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